{"xsrfToken":"b79c4fe810f202a711f554c312c0adb2d65a5fca_lout","branding":{"id":"2","key":"sup","name":"SwipeSense Support Team","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7f9e69f7-b4de-4dd9-8a27-717084d624fa/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjE4NWI3My03YjNmLTQxM2YtOGU3OC00YTMyNWY5YWEwZDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdmOWU2OWY3LWI0ZGUtNGRkOS04YTI3LTcxNzA4NGQ2MjRmYSI6WyJyZWFkIl19LCJleHAiOjE3MzM5NzcyNTAsIm5iZiI6MTczMzk3NjY1MH0.h4Pw_EV8ZiNFfHhVehZw2-KKH1FCcjBMEQeJFwxgNfE&client=46185b73-7b3f-413f-8e78-4a325f9aa0d1&mode=fit","logoId":"7f9e69f7-b4de-4dd9-8a27-717084d624fa","isLogoAvailable":true,"helpCenterTitle":"Welcome to SwipeSense Support Center! How can we help?","sharedPortalName":"SwipeSense Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to SwipeSense Support Center! How can we help?","sharedPortalName":"SwipeSense Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00abe5","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e95ec362-46d3-4040-880c-ef1c4de6bb48/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjE4NWI3My03YjNmLTQxM2YtOGU3OC00YTMyNWY5YWEwZDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5NWVjMzYyLTQ2ZDMtNDA0MC04ODBjLWVmMWM0ZGU2YmI0OCI6WyJyZWFkIl19LCJleHAiOjE3MzM5NzcyNTAsIm5iZiI6MTczMzk3NjY1MH0.VVqyz_O6LzylU2Wl4CpjtFCcRZHbLqFBu2_eVg01lxY&client=46185b73-7b3f-413f-8e78-4a325f9aa0d1&height=300&mode=fit","bannerMediaApiFileId":"e95ec362-46d3-4040-880c-ef1c4de6bb48","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sup","projectId":10029,"serviceDeskId":2,"name":"SwipeSense Support Team","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"92","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"<p>Questions or concerns about sensors or network devices, device management, or other hardware related issues? Submit this form for assistance.</p>","icon":10446,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","groups":[10],"key":""},{"id":"273","name":"Room Feedback","descriptionHtml":"<p>Please provide as much detail as possible to help us</p>","callToAction":"Room Feedback","introHtml":"<p>Questions or concerns about a room? Share it here!</p>","icon":10689,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[10],"key":""},{"id":"238","name":"Software Request","descriptionHtml":"","callToAction":"Software Request","introHtml":"<p>Questions about data or reporting? Need updates to units/departments or to request Contact Tracing or other data? Submit this form for assistance.</p>","icon":10453,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10453","groups":[10],"key":""},{"id":"61","name":"User Account Management","descriptionHtml":"","callToAction":"User Account Management","introHtml":"<p>Questions or concerns with a User Account, need to add/remove a user or update permissions? Submit this form for assistance.</p>","icon":10468,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[10],"key":""},{"id":"107","name":"Accuracy","descriptionHtml":"","callToAction":"Accuracy","introHtml":"<p>Room, Staff, Data Accuracy Requests</p>","icon":10664,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[],"key":""},{"id":"226","name":"Battery Status","descriptionHtml":"","callToAction":"Battery Status","introHtml":"<p>Battery change, Questions/Concerns regarding battery life.</p>","icon":10661,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10661","groups":[],"key":""},{"id":"117","name":"Configuration","descriptionHtml":"","callToAction":"Configuration","introHtml":"<p>Configuration changes to any system components such as HRIS, EMR/RMI, locations, units, etc</p>","icon":10580,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[],"key":""},{"id":"224","name":"Device Add","descriptionHtml":"","callToAction":"Device Add","introHtml":"<p>Add additional devices including location hubs, hygiene sensors, ect</p>","icon":10651,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[],"key":""},{"id":"221","name":"Device Damaged/Missing","descriptionHtml":"","callToAction":"Device Damaged/Missing","introHtml":"<p>Broken and misplaced hardware.</p>","icon":10666,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[],"key":""},{"id":"220","name":"Device Failure","descriptionHtml":"","callToAction":"Device Failure","introHtml":"<p>Device plugged in non-functional, replacement needed.</p>","icon":10660,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[],"key":""},{"id":"228","name":"DUPLICATE","descriptionHtml":"","callToAction":"DUPLICATE","introHtml":"<p>Use for Duplicate requests ONLY!</p>","icon":10474,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"20","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>All requests received through email.</p>","icon":10466,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"213","name":"EOL Device Swap","descriptionHtml":"","callToAction":"EOL Device Swap","introHtml":"<p>For device swaps unable to be completed during an EOL or Questions regarding and upcoming EOL.</p>","icon":10481,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"227","name":"Exclusion","descriptionHtml":"","callToAction":"Exclusion","introHtml":"<p>Request to exclude departments, units or locations due to construction or Out of Scope.</p>","icon":10653,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10653","groups":[],"key":""},{"id":"115","name":"Implementation ","descriptionHtml":"","callToAction":"Implementation ","introHtml":"<p>Create Enterprise/Create-Provision Comm Hubs/Install Updates/Frequency Provision.</p>","icon":10659,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[],"key":""},{"id":"236","name":"Internal Request","descriptionHtml":"","callToAction":"Internal Request","introHtml":"<p>Any request from Internal Team Members</p>","icon":10471,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"240","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10551,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"65","name":"Jira Support Portal","descriptionHtml":"","callToAction":"Jira Support Portal","introHtml":"<p>Jira Support Portal</p>","icon":10657,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[],"key":""},{"id":"235","name":"Magnet/Backplate","descriptionHtml":"","callToAction":"Magnet/Backplate","introHtml":"<p>Hygiene Sensor Magnet Issues</p>","icon":10638,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"93","name":"Miscellaneous/Other","descriptionHtml":"","callToAction":"Miscellaneous/Other","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10654,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[],"key":""},{"id":"111","name":"Offline/Disconnected","descriptionHtml":"","callToAction":"Offline/Disconnected","introHtml":"<p>Offline or disconnected devices or services.</p>","icon":10640,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[],"key":""},{"id":"118","name":"Product Request/Return","descriptionHtml":"","callToAction":"Product Request/Return","introHtml":"<p>Selection for additional hardware and to return non-functional hardware.</p>","icon":10642,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10642","groups":[],"key":""},{"id":"225","name":"Remove/Uninstall","descriptionHtml":"","callToAction":"Remove/Uninstall","introHtml":"<p>Remove devices, locations, staff.</p>","icon":10655,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[],"key":""},{"id":"239","name":"Suspected Bug","descriptionHtml":"","callToAction":"Suspected Bug","introHtml":"<p>Software bugs.</p>","icon":10667,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[],"key":""},{"id":"215","name":"System Education","descriptionHtml":"","callToAction":"System Education","introHtml":"<p>System Education</p>","icon":10656,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[],"key":""},{"id":"223","name":"Verification","descriptionHtml":"","callToAction":"Verification","introHtml":"<p>Provide verification of system or device info as requested.</p>","icon":10649,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""},{"id":"230","name":"Voice","descriptionHtml":"","callToAction":"Voice","introHtml":"<p>Concern regarding audible voice reminders.</p>","icon":10454,"iconUrl":"https://swipesense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10454","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"}],"orderMapping":{"6":[20],"10":[273,92,238,61],"14":[61]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"15c790ed-7b60-3456-986f-eeaa6ce6e45e","appLinkName":"System Confluence","appLinkUrl":"https://swipesense.atlassian.net/wiki","spaceKey":"HHCP","spaceName":"Hand Hygiene Customer Portal","spaceUrl":"https://swipesense.atlassian.net/wiki/spaces/HHCP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://swipesense.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjE4NWI3My03YjNmLTQxM2YtOGU3OC00YTMyNWY5YWEwZDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM5Nzc4NTAsIm5iZiI6MTczMzk3NjY1MH0.Vz05glsYbFIVKz83oEXN9umn2GCxPn_Gh2xloR5CRPg","targetCollection":"upload-project-10029","endpointUrl":"https://api.media.atlassian.com","clientId":"46185b73-7b3f-413f-8e78-4a325f9aa0d1","tokenDurationInMins":20}},"sharedPortal":{"name":"SwipeSense Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://swipesense.atlassian.net/wiki","kbLinkDomainURLs":["https://swipesense.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}